Refund policy

Refund Policy

At AI Smart Yard, we want you to feel confident before and after purchasing your BestMow product. This Refund Policy explains how returns, refunds, exchanges, and subscription cancellations are handled for purchases made through aismartyard.com.

Return Window

Eligible physical products may be returned within 30 days of delivery, unless a product page, checkout page, promotion, or written agreement states a different return window. Subscription trial or cancellation terms may vary by plan and are governed by the applicable cancellation policy and order terms.

Eligibility Requirements

To qualify for a return, the item must be in the same condition in which it was received, with reasonable handling only, and must include all included accessories, manuals, chargers, installation tools, packaging materials, and proof of purchase. Products that are damaged due to misuse, improper installation, unauthorized modification, abnormal wear, missing parts, or non-approved use may be refused or subject to a restocking or repair deduction where permitted by law.

How to Start a Return

To request a return authorization, contact us before shipping anything back.

Please include your order number, the email used for the purchase, the reason for the return, photos of the product and packaging if applicable, and a brief description of any issue you experienced.

Return Shipping

Do not send products back without return authorization. Once your request is approved, our support team will provide return instructions and the applicable return address. Unless required by law or specifically stated in your order terms, return shipping costs may be deducted from the refund or may be the customer’s responsibility. If the return is caused by our error, a verified defect, or an incorrect item shipment, we will provide further instructions for a no-cost or adjusted return process.

Refund Processing

After we receive and inspect the returned item, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund. Original shipping, installation, expedited service, or other non-product fees may be non-refundable unless required by law or stated otherwise in writing.

Exchanges and Warranty Support

If your item arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible. Depending on the situation, we may offer troubleshooting support, replacement parts, an exchange, repair support, or a refund. Warranty claims are handled under the applicable warranty terms.

Subscription and Finance Orders

Subscription, rental, financing, or lease-to-own arrangements may include separate cancellation, device ownership, return, and payment obligations. Please review the Cancellation Policy and the specific plan terms shown at checkout. If any plan-specific terms conflict with this general Refund Policy, the plan-specific written terms will apply to that plan.

Questions

If you have any questions about a return or refund, contact AI Smart Yard support at support@aismartyard.com.